This page describes how Obexum is licensed, what updates and support you receive, and how billing works. It is the reference for every plan on the pricing page. Obexum is the commercial name of the product; the contracting entity appears on your order form.
Annual subscription. A 12-month term that renews automatically unless cancelled. It includes the scanner, the hosted portal, all updates (scanner releases, new checks and playbooks, the daily CVE feed) and technical support at the level of your plan.
Perpetual licence. A one-time payment for the right to use the licensed version of the scanner on your node count indefinitely. It includes 12 months of updates and support. After that, an optional maintenance plan at 25% of the then-current list price per year continues updates, feed and support. If maintenance lapses, the software keeps working with the last feed and release it received; the hosted portal becomes read-only for that licence until maintenance is resumed.
Enterprise. Annual or perpetual, on-prem or air-gapped portal, contractual SLA, order form and master agreement. Priced per estate.
A node is one distinct host — virtual machine, physical server or container host — that has been scanned in the trailing 30 days, counted by its host identity in the portal. Scanning the same host again, at any frequency, does not consume a second node. Node packs (+10 on Starter/Team, +50 on MSSP) extend the count for the remainder of the term.
| Plan | Channel | Hours | First-response target |
|---|---|---|---|
| Starter | Mon–Fri 09:00–18:00 (America/Mexico_City) | 3 business days | |
| Team | E-mail + chat | Mon–Fri 09:00–18:00 | < 24 business hours |
| MSSP | E-mail + chat + named engineer | Mon–Fri 08:00–20:00 | < 4 business hours |
| Enterprise | Named TAM, phone bridge for S1 | 24/7 for S1, business hours otherwise | Per contract (typically 1 h for S1) |
Severity definitions: S1 the scanner or portal cannot run; S2 a check produces a wrong result (a suspected false positive or false negative is treated as S2 and investigated pericially); S3 questions and requests. Support is provided in English and Spanish. Support covers Obexum itself; remediation actions on your systems remain your responsibility, which is why every recipe is dry-run by default and ships with rollback.
Register, choose a plan and subscribe in minutes — no invitation needed. If Obexum isn’t right for you, email info@obexum.com within 3 calendar days of your first purchase for a full refund. Every report you generate remains yours, and Obexum is for use on infrastructure you are authorised to audit.
Obexum may only be run against systems you own or are explicitly authorised to audit. Findings, evidence and reports are yours; we never use your scan data for anything other than serving your account. Redistributing the scanner binary or the signed feed outside your organisation is not permitted.
We may update this page; material changes are announced by e-mail to account owners at least 30 days before they take effect and never reduce the entitlements of a term already paid.
Last updated 17 September 2026.